＜h4>Software Quality Assurance Training< /h4>
In this three-day workshop based training, participants will learn the essentials of software quality assurance and control, and the role of Software Quality Assurance (SQA) in software development projects.

- Gain an insight into the SQA role
- Apply SQA techniques and tools in software development projects
- Understand the implementation requirements in different quality models – ISO 9001, SEI CMMI
- Introduce the Common Body of Knowledge (CBOK), so the participants can further study for the QAI Certified Software Quality Assurance (CSQA) examination

This course is designed for those who is taking or will take up the SQA role.
- quality / testing professionals, quality managers,
- project managers, project leaders, and test leaders.
To gain the most out of the course, participants are expected to have at least one year of software industry experience.

Workshop based
- 50% Classroom presentation
- 50% Practice sessions – group exercises, role plays, case studies.
Through group exercises, participants will apply the principles of SQA in situations similar to a real life environment.

1. Quality systems
2. Establishing an IT Quality Function
3. Software Quality Assurance
4. Quality Model and Quality Assessment
- Overview of ISO 9001:2000
- Capability Maturity Model Integration (CMMI)
5. Process Management
6. Auditing and Review
7. Testing Concepts
8. Software Configuration Management
9. Risk Management
10. Measurement and Analysis

1.Quality systems
- Defining Quality
- Quality Gaps
- Quality Attributes
- Business Case for Quality
- The PDCA cycle
- Cost of Quality
- Quality Control vs. Quality Assurance

2. Establishing an IT Quality Function
- The need for an IT quality function
- Process for implementing an IT quality function
- Quality Management Techniques and Approaches

3. Software Quality Assurance
- Roles, responsibilities, and activities
- Reporting Guidelines
- Benefits of a SQA Program
- Organizational framework for establishing the SQA
- Launching the SQA program
- Reasons for failure

4. Quality Model and Quality Assessment
- The need for models
- Overview of ISO 9001:2000
- Brief outline of the various clauses - CMMI
- The components of CMMI
- Mature vs Immature organizations
- Characteristics of the organizations at the various maturity levels

5. Process Management
- Defining a process
- Need for processes
- Process Workbench
- Business Control Model
- Process Management Processes